F.A.Q's
Frequently Asked Questions (FAQs)
1. How can I place an order?
You can easily place an order by selecting your favorite items, adding them to your cart, and completing checkout.
2. What payment methods do you accept?
We accept credit cards, debit cards, UPI, net banking, and other secure online payment options.
3. How long does shipping take?
Orders are processed in 1-3 business days and usually delivered within 3-7 business days after dispatch.
4. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
5. Can I change my shipping address after placing an order?
If your order has not been shipped yet, please email us immediately at support@novalane.in.
We’ll do our best to update it!
6. What is your return policy?
You can return or exchange items within 7 days of receiving them, as long as they are unused, unwashed, and with original tags.
7. Are sale items returnable?
Sale items or discounted products are usually not eligible for return unless they are damaged or incorrect.
8. How do I cancel my order?
Orders can be cancelled only before they are shipped. Please contact us quickly at support@novalane.in.
9. When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 7-10 business days.
10. How can I contact Nova Lane?
You can reach us anytime at support@novalane.in.
We’ll get back to you as soon as possible!